Registration
Registration
In order to enroll your child in these life-saving lessons, parents must complete our registration process. You will be unable to register until a mutually agreed-upon time for lessons and start date has been established. We cannot guarantee that space will be available at a time that works well for you and your child.
There is a non-refundable registration fee of $120 for the first child, and $80 for each sibling registered at the same time. This fee includes the initial REQUIRED swim diaper (even if they are fully potty-trained) and wetsuit for all children, as well as one book (Ethan Saves Himself!) for the family.
Lesson fees for the initial one-on-one survival lessons or for private refresher lessons are per child and are paid directly to the Instructor on a weekly basis with either cash, check or major credit card. Once private lessons begin, weekly tuition is due on Mondays and is non-refundable for any reason, even if you choose to withdraw your child. Since each pool charges different rental rates, this tuition is based upon location. Please remember that we will be meeting 4 days per week (Monday through Thursday) for these lessons.
All group sessions (Aquababies, FunDays and Strokes n’ Floats) are paid in full on the first day of class. Cost will be prorated for students who finish private lessons and join mid-session. Once group lessons begin, tuition is non-refundable for any reason, even if you choose to withdraw your child. Group classes are scheduled for up to 30 minutes. Actual class length varies with group size (shorter for 1–2 swimmers, full 30 minutes for 3–4).
Make-up Policy
Group
Our pricing reflects the fact that a typical swimmer may only make 80% of their group classes due to illness, recitals and/or vacations. With the implementation of our membership app, Zen Planner, you now have the ability to schedule your own makeup group lessons. While we do not guarantee availability, most parents are able to find an open spot that fits their schedule. To receive a makeup opportunity, you must change or cancel your time slot more than 24 hours in advance in the Zen Planner app. If you cancel your spot within 24 hours, no makeup class is offered, and no refund or credit is given.
No make-ups will be scheduled by us unless your child falls behind the rest of the class. Should this occur, additional lessons may be scheduled for catch-ups at your expense.
It is important to monitor your child’s health during lessons. In cases of unavoidable extended absences due to sickness or injuries, accommodations may be considered on an individual basis. We appreciate your understanding and commitment to your child’s lessons.
Privates
We do not offer makeup lessons for missed classes, but we do have some flexibility. If you know your child will be out for an extended period due to illness, you may give up your time slot and be placed on our first priority waiting list, understanding that your entire training might need to be repeated at your expense. When you are ready to return, we will offer you the next available lesson time. While we do our best to accommodate your schedule, we cannot guarantee the same time or instructor. For short absences of just a day or two, most parents choose to hold their time slot to maintain their schedule. However, since the instructor is still present and ready to teach, the lesson will still be charged as scheduled and no makeup lesson will be offered. If your child requires additional lessons to catch up, that cost will be at your expense.
We appreciate your understanding and will do our best to support your child’s progress while maintaining the structure of our lessons. For additional questions please visit our FAQs page or contact us.