Zen Planner FAQ
Zen Planner FAQ
Zen Planner FAQ
We bill clients weekly for the group session and they start the week your student begins group lessons. All bills are charged to the credit/debit card or checking account on file EVERY MONDAY, regardless of the day your student is scheduled for class.
Yes. Weekly billing is for your convenience of paying for the group session in full over time. The billing is not tied to the schedule in any way. Our sessions last several months and most of the days will encounter a holiday closure. These are handled the same as if you canceled a class for vacation. Your student received a make-up credit which can be used at any day/time until the end of the session. It is always up to the parent to schedule any make-ups before they expire. We will always help if you’re having difficulty.
No. Since children in private classes graduate at different times and at different skill levels, we need to manually set up the accounts to make sure we get the schedule and billing right.
This is handled the same way as a holiday closure. Make-up classes are issued and can be used any day/time until the end of the session.
Yes, these options are still available. You’ll be required to pay in full prior to the beginning of the session. Please choose the appropriate Pay In Full option during checkout. We apologize for the change, but the system will not allow weekly payments from these digital forms any longer.
However, if you rely on Venmo or PayPal and still prefer to pay weekly, you can sign up for their debit cards using the links below.
Reminder if paying with cash, you’ll need to stop by the front desk before the start of the session to settle your account.
Venmo – https://venmo.com/about/debitcard/
PayPal – https://www.paypal.com/us/digital-wallet/manage-money/paypal-debit-card
The link to Zen Planner is at the top of our website labeled Enrolled Parent Portal. You can also use this Zen Planner Link. Once on the site please enter your username and password.